Q: How does registration works?
A: Use the registeration form provided or click REGISTER in the top most part of the website

How do I upload documents later?
Yes you can upload your verification document later after registeration. Buy using the user control panel to upload verification document.

How long does the buying and selling exchange takes?
All transactions are completed in 24hrs

Q: It has been more than 5 business days, and my order has not been completed, what happened?
A: Please call our customer care support lines if you having such delay problems and please reference your order number so we can look into the situation swiftly

Q: Can I cancel my transaction (request money return)?
A: You need to call the customer care lines to know if your type of order is reversable.

Q: I tried to submit My particular oder / payment / Verification inquiry but unsuccessfully. What is my order number?

A: You should re-submit another order and get a new order number

Q: I made a mistake in my e-currency account number, what can I do?
A: You will need to call customer care to make this errror known.